Yolo Federal Credit Union helps members achieve financial success – Daily Democrat

Yolo Federal Credit score Union (FCU) has been providing residents within the county the bottom rates of interest on dwelling loans, auto loans and extra to perform its mission of serving to the county obtain monetary success.

“Credit score unions supply the identical service as banks however we function in a different way as a result of we’re member-owned and run by a volunteer board of administrators,” Kelley Jacobsen, director of selling for Yolo FCU, mentioned. “We’re constructed on the philosophy of individuals serving to folks and worth folks over earnings.”

Yolo FCU has been servicing Yolo County since 1954 and completely serves the county. Nonetheless, Jacobsen argues that this doesn’t imply that the providers it offers are restricted.

The credit score union’s Member Service Middle serves its members nearly and might help them on-line by way of video conferencing, chat or by way of the cellphone.

Jose Alejandro Piceno has been a member for roughly 10 years and mentioned he has loved their providers and pace in comparison with different banks.

“They’re actually quick to cope with which helps rather a lot as a result of persons are usually in a rush,” Piceno mentioned in Spanish.

Piceno was with a special financial institution earlier than switching over to Yolo FCU. He made the change as a result of the rate of interest they had been charging on an auto mortgage was too excessive.

“I took a mortgage out with one other financial institution and their rate of interest was actually excessive,” he emphasised. “Yolo Credit score Union helped me refinance and it helped me rather a lot since what I used to be paying earlier than was so excessive.”

Piceno mentioned he plans on staying with the financial institution due to this and the dearth of issues he’s confronted when coping with them in comparison with different banks he’s been a member of earlier than.

“Now we have saved the group over $1 million in mortgage curiosity simply by refinancing their auto loans and transferring their mortgage balances to our bank cards,” Jacobsen defined. “Our mortgage charges are amongst among the lowest in Yolo County, which has helped many individuals lower your expenses.”

A weblog submit reviewing 2020 by Jenne Rawlings, President and CEO of Yolo FCU, particulars how a lot work the financial institution put into making certain that members had been financially taken care of in the course of the coronavirus pandemic.

“We shortly deployed know-how to accommodate a extra distant workforce, applied quite a few security measures to restrict dangers from the virus and labored very arduous to make sure that our members skilled no service interruption,” Rawlings emphasised.

The credit score union additionally improved its distant scheduling system to cut back department site visitors and to assist adhere to social distancing tips.

“Throughout this public well being disaster, our dedication to offering the most secure surroundings attainable for our members and employees resulted in being the primary monetary establishment to acquire a Inexperienced Verify certification from Yolo County,” Rawlings highlighted.

Jacobsen added that Yolo FCU has an Obtain Monetary Success program, which is a useful resource that gives numerous studying modules centered on monetary wellness.

“Along with our low charges and diminished charges, we additionally present monetary schooling to assist empower our members to make financially sound choices,” she said.

The free program is out there at YoloFCU.org/Obtain and is out there in English and in Spanish, based on its web site.

Jacobsen famous that the credit score union additionally donated $15,000 to some native small companies that wanted help in the course of the pandemic and one other $40,000 to 2 nonprofits that had been severely impacted in the course of the pandemic.

“Our dedication to our members and our group is one motive we have now been voted the primary credit score union for 21 years in a row,” Jacobsen highlighted. “Now we have a five-star service program the place we encourage our employees to ‘try for fives’ on their member service surveys by embracing a number of service guarantees.”

These guarantees embody taking possession of member requests and focusing consideration to exceed expectations, constructing real relationships with every member and demonstrating integrity in each interplay to uphold member confidence.